{"id":3414,"date":"2025-10-15T16:15:54","date_gmt":"2025-10-15T16:15:54","guid":{"rendered":"https:\/\/biotifullcosmetic.com\/?page_id=3414"},"modified":"2025-11-18T10:53:35","modified_gmt":"2025-11-18T10:53:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/biotifullcosmetic.com\/en\/refund_returns\/","title":{"rendered":"Returns &amp; Refunds Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3414\" class=\"elementor elementor-3414\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-039374a e-flex e-con-boxed e-con e-parent\" data-id=\"039374a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a74055 elementor-widget elementor-widget-text-editor\" data-id=\"9a74055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2613\" data-end=\"2654\"><strong data-start=\"2613\" data-end=\"2654\">Derni\u00e8re mise \u00e0 jour : 18\/11\/2025<\/strong><\/p><p data-start=\"2656\" data-end=\"2864\">At <strong data-start=\"2661\" data-end=\"2683\">BIOTIFULL COSMETIC<\/strong>...customer satisfaction is our top priority.<br data-start=\"2745\" data-end=\"2748\" \/>If you are not completely satisfied with your purchase, we offer simple and transparent solutions.<\/p><hr data-start=\"2866\" data-end=\"2869\" \/><h2 data-start=\"2871\" data-end=\"2892\">Return Deadline<\/h2><p data-start=\"2893\" data-end=\"3033\">You have a period of <strong data-start=\"2921\" data-end=\"2932\">of 7days<\/strong> from the date you receive your order to report a problem or request a return.<\/p><hr data-start=\"3035\" data-end=\"3038\" \/><h2 data-start=\"3040\" data-end=\"3074\">2. Products Eligible for Return<\/h2><p data-start=\"3075\" data-end=\"3134\">We only accept returns under the following condition:<\/p><ul data-start=\"3135\" data-end=\"3256\"><li data-start=\"3187\" data-end=\"3256\"><p data-start=\"3189\" data-end=\"3256\">Product received is different from what was ordered (packing error).<\/p><\/li><\/ul><p data-start=\"3258\" data-end=\"3383\">\u26a0\ufe0f <strong data-start=\"3261\" data-end=\"3339\">Opened or used cosmetic products cannot be returned.<\/strong>...for hygiene and safety reasons.<\/p><hr data-start=\"3385\" data-end=\"3388\" \/><h2 data-start=\"3390\" data-end=\"3415\">3. Returns Procedure<\/h2><ol data-start=\"3416\" data-end=\"3838\"><li data-start=\"3416\" data-end=\"3596\"><p data-start=\"3419\" data-end=\"3497\">Contact our Customer Service team at \ud83d\udce7 <strong data-start=\"3455\" data-end=\"3488\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3457\" data-end=\"3486\">contact@biotifullcosmetic.com<\/a><\/strong> with<\/p><ul data-start=\"3501\" data-end=\"3596\"><li data-start=\"3501\" data-end=\"3530\"><p data-start=\"3503\" data-end=\"3530\">Your order number,<\/p><\/li><li data-start=\"3534\" data-end=\"3568\"><p data-start=\"3536\" data-end=\"3568\">A photo of the product in question,<\/p><\/li><li data-start=\"3572\" data-end=\"3596\"><p data-start=\"3574\" data-end=\"3596\">The reason for the return.<\/p><\/li><\/ul><\/li><li data-start=\"3597\" data-end=\"3670\"><p data-start=\"3600\" data-end=\"3670\">We will provide you with the nearest return address or drop-off location.<\/p><\/li><li data-start=\"3671\" data-end=\"3838\"><p data-start=\"3674\" data-end=\"3721\">After verification, we will proceed with either:<\/p><ul data-start=\"3725\" data-end=\"3838\"><li data-start=\"3725\" data-end=\"3744\"><p data-start=\"3727\" data-end=\"3744\">A <strong data-start=\"3730\" data-end=\"3741\">Exchange<\/strong>,<\/p><\/li><li data-start=\"3748\" data-end=\"3788\"><p data-start=\"3750\" data-end=\"3788\">A <strong data-start=\"3753\" data-end=\"3762\">Credit Note<\/strong> for a future purchase,<\/p><\/li><li data-start=\"3792\" data-end=\"3838\"><p data-start=\"3794\" data-end=\"3838\">Or a <strong data-start=\"3800\" data-end=\"3817\">Refund<\/strong> according to your choice.<\/p><\/li><\/ul><\/li><\/ol><hr data-start=\"3840\" data-end=\"3843\" \/><h2 data-start=\"3845\" data-end=\"3873\">Refund Deadline<\/h2><p data-start=\"3874\" data-end=\"4059\">Once the return is approved, the refund will be processed within <strong data-start=\"3936\" data-end=\"3959\">5 to 10 working days.<\/strong>via the same payment method used for the original purchase (Mobile Money, CinetPay, Flutterwave, etc.).<\/p><hr data-start=\"4061\" data-end=\"4064\" \/><h2 data-start=\"4066\" data-end=\"4098\">5. Non-Refundable Products<\/h2><ul data-start=\"4099\" data-end=\"4236\"><li data-start=\"4099\" data-end=\"4137\"><p data-start=\"4101\" data-end=\"4137\">Products on promotion or sale.<\/p><\/li><li data-start=\"4138\" data-end=\"4189\"><p data-start=\"4140\" data-end=\"4189\">Customised or made-to-order products.<\/p><\/li><li data-start=\"4190\" data-end=\"4236\"><p data-start=\"4192\" data-end=\"4236\">Products with a broken hygiene seal.<\/p><\/li><\/ul><hr data-start=\"4238\" data-end=\"4241\" \/><h2 data-start=\"4243\" data-end=\"4275\">6. After-Sales Customer Service<\/h2><p data-start=\"4276\" data-end=\"4457\">Our team remains available for any questions or concerns:<br \/>\ud83d\udce7 <strong data-start=\"4346\" data-end=\"4379\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4348\" data-end=\"4377\">contact@biotifullcosmetic.com<\/a><\/strong><br data-start=\"4379\" data-end=\"4382\" \/>\ud83d\udcde <strong>(+237)<\/strong> <strong>695 433 876<\/strong><br data-start=\"4421\" data-end=\"4424\" \/>\ud83d\udccd <strong data-start=\"4427\" data-end=\"4457\">Adresse : Si\u00e8ge social Logbessou-Douala, Cameroun<\/strong><\/p><hr data-start=\"4459\" data-end=\"4462\" \/><h2 data-start=\"4464\" data-end=\"4488\">7. Quality Commitment<\/h2><p data-start=\"4489\" data-end=\"4662\">We are committed to providing safe, compliant, and high-quality products.<br data-start=\"4568\" data-end=\"4571\" \/>Every item is carefully checked before dispatch to ensure your satisfaction.<\/p><hr data-start=\"4664\" data-end=\"4667\" \/><h3 data-start=\"4669\" data-end=\"4792\">\ud83d\udcac By placing an order on our website, you agree to the terms of this Delivery and Returns Policy.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 18\/11\/2025 Chez BIOTIFULL COSMETIC, la satisfaction de nos clientes et clients est une priorit\u00e9.Si vous n\u2019\u00eates pas totalement satisfait(e) de votre achat, nous vous offrons des solutions simples et transparentes. 1. D\u00e9lai de retour Vous disposez d\u2019un d\u00e9lai de 7 jours \u00e0 compter de la date de r\u00e9ception de votre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-3414","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/pages\/3414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/comments?post=3414"}],"version-history":[{"count":14,"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/pages\/3414\/revisions"}],"predecessor-version":[{"id":5893,"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/pages\/3414\/revisions\/5893"}],"wp:attachment":[{"href":"https:\/\/biotifullcosmetic.com\/en\/wp-json\/wp\/v2\/media?parent=3414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}