Privacy Policy
Dernière mise à jour : 18/11/2025
Welcome to the official website of BIOTIFULL COSMETIC (accessible at the address : https://biotifullcosmetic.com).
This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make purchases from our online store.
Who are we ?
BIOTIFULL COSMETIC is a company specialising in the design and sale of natural cosmetic products tailored for African skin. Our headquarters are located in Douala, Cameroun.
We place great importance on the protection of our customers' personal data, in accordance with applicable laws General Data Protection Regulation - GDPR and applicable local regulations.
2. Personal Data We Collect
We only collect the information necessary to process your orders, improve your customer experience, and ensure a quality service.
The data we collect may include:
Identification Information : name, address, phone number, email address.
Delivery Information : complete shipping address for the delivery of your products.
Payment Information : bank details or Mobile Money information (this data is processed through secure platforms).
Browsing Data : IP address, device type, browser used, pages visited, duration of visit.
Customer Feedback and Reviews: : if you leave a comment on a product or a review.
3. How We Use Your Data
Your information is used only for the following purposes:
To to process and ship your orders.
To to communicate with you (order confirmation, delivery, customer service).
To to improve our products and services using your feedback and preferences.
To to send you our offers, newsletters, or promotions (if you have consented to this).
To to ensure the security of our website and prevent fraud.
4. Sharing Your Data
We do not sell your personal data
They may only be shared with:
Our logistics providers (delivery, transport).
Our payment providers.
All our partners are committed to respecting the confidentiality and security of your data.
5. Information Security
We implement rigorous technical and organisational measures to protect your data against any loss, theft, or unauthorised access:
Secure hosting on servers that comply with international standards.
HTTPS (SSL) connection.
Restricted access to personal data.
Deletion of information after a period of inactivity or at your request.
6. Data Retention Period
Your personal data is retained:
For the duration of your commercial relationship with us with BIOTIFULL COSMETIC.
Until for a maximum of 2 years after your last transaction, except where required by law otherwise
Your rights
Vous disposez des droits suivants sur vos données personnelles :
Right of Access and Rectification.
Right to Erasure ("right to be forgotten")
Right to object to processing or to direct marketing.
Right to Data Portability.
To exercise these rights, simply contact us by email at:
📩 contact@biotifullcosmetic.com
8. Cookies and Tracking Tools
We use cookies to:
To improve the browsing experience on our website.
To analyse website traffic statistics.
To provide personalised content or targeted advertising.
Secured Payment
Our transactions are secured through recognised payment gateways such as CinetPay, PayTech ou Flutterwave.
These providers process payments in accordance with their own privacy policies, available on their respective websites.
No complete bank details are stored on our servers.
10. Modifications de la politique
BIOTIFULL COSMETIC reserves the right to modify this policy at any time to comply with evolving laws or to improve transparency.
The changes will take effect immediately upon their publication on this page.
11. Contact
For any questions regarding this policy or your personal data, please contact us at:
📧 contact@biotifullcosmetic.com
📞 (+237) 683 179 829
📍 Adresse : Siège social Logbessou – Douala, Cameroun
