Dernière mise à jour : 18/11/2025

At BIOTIFULL COSMETIC...customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we offer simple and transparent solutions.

Return Deadline

You have a period of of 7days from the date you receive your order to report a problem or request a return.

2. Products Eligible for Return

We only accept returns under the following condition:

• Product received is different from what was ordered (packing error).

⚠️ Opened or used cosmetic products cannot be returned....for hygiene and safety reasons.

3. Returns Procedure

1. Contact our Customer Service team at 📧 contact@biotifullcosmetic.com with

   • Your order number,

   • A photo of the product in question,

   • The reason for the return.

2. We will provide you with the nearest return address or drop-off location.

3. After verification, we will proceed with either:

   • A Exchange,

   • A Credit Note for a future purchase,

   • Or a Refund according to your choice.

Refund Deadline

Once the return is approved, the refund will be processed within 5 to 10 working days.via the same payment method used for the original purchase (Mobile Money, CinetPay, Flutterwave, etc.).

5. Non-Refundable Products

• Products on promotion or sale.

• Customised or made-to-order products.

• Products with a broken hygiene seal.

6. After-Sales Customer Service

Our team remains available for any questions or concerns:
📧 contact@biotifullcosmetic.com
📞 (+237) 695 433 876
📍 Adresse : Siège social Logbessou-Douala, Cameroun

7. Quality Commitment

We are committed to providing safe, compliant, and high-quality products.
Every item is carefully checked before dispatch to ensure your satisfaction.

💬 By placing an order on our website, you agree to the terms of this Delivery and Returns Policy.